Refund policy

Thank you so much for supporting Busy Mama Games. Because we are a small business and work with limited production runs, we want to be transparent about how returns and refunds work.

Refunds

If your order has not yet been shipped, you may request a full refund.
Refunds are issued back to your original payment method and typically take 5-7 business days to appear, depending on your bank.

Returns

At this time, we do not accept returns for card games or digital products once they have been shipped or downloaded. This is to ensure product safety, quality, and fairness to all customers.

Damaged or Defective Items

If your item arrives damaged, misprinted, or with a manufacturing defect, please contact us within 7 days of delivery.
We will gladly replace it at no cost.

To help us process a replacement quickly, email us at hello@busymamasnetwork.com with:

• Your order number

• A photo of the issue

• Your preferred mailing address for the replacement

Lost or Incorrect Orders

If your order is lost in transit or you receive the wrong item, we will replace it immediately at no charge.

Preorders

For preorder items, you may request a refund anytime before the product ships. Once shipped, the standard non-returnable policy applies.

Contact

If you have questions about your order, please email:
hello@busymamasnetwork.com

We are always here to help, thank you again for supporting a mom-built brand.